Returns Policy
If you are unsatisfied with your purchase, you are welcome to return any items ordered (with the exception of the items listed below and Hobbs Gift Vouchers) within 28 days, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
- pierced earrings
- items of nylon clothing which become distorted when worn
- lingerie
- swimwear
- hats and other headwear
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.
Returns to Hobbs Stores
Return your goods for refund or exchange with your completed Delivery Note and a copy of your Order Receipt email to any free-standing UK store (with the exception of our Outlet stores - see Store Locations for address details). In the absence of your Order Receipt, we will issue a credit note for the last known price. Refunds will only be issued to the credit or debit card originally used to make payment. Items returned to concessions within department stores may only be exchanged for other goods. We regret that branches of John Lewis Partnership, independent retailers and franchise stores are unable to accept returns. Back to topReturns via Royal Mail
Please enclose your completed Delivery Receipt, and pack your return securely. Affix the postage paid returns label, which is enclosed in your order, and send your return via the Royal Mail.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference until you have received your refund. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot process a refund if we do not receive the returned item(s). As long as the returns label provided is used, then this return is completely free of charge within the mainland United Kingdom.
If you have any queries please contact Customer Services, quoting your order reference, on telephone: 0845 313 3130, or send an email to: customerservices@hobbs.co.uk
If you are in the Republic of Ireland or the Channel Islands, please contact Customer Services on: +44 (0)20 8963 2411 to arrange your returns.
Refunds will be issued to the credit or debit card originally used to make payment. Please allow up to 10 working days for the refund to reach your account. Please note that we are unable to arrange exchanges via the courier service.
Back to topFaulty or Damaged Items
If the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us, either using the free collections service or by registered post - we will reimburse the reasonable costs you incur in doing so (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment method used to make the original purchase. Back to topGifts
When in line with the above terms in the event that a recipient of a gift item wishes to return that item we will be happy to issue credit vouchers to the appropriate value of the gift or exchange the item in any free-standing Hobbs® store. Please note that we are unable to offer this service at Hobbs® concessions within department stores or other outlets. Back to top
