Privacy Policy

What information is collected and how do we obtained it?

We collect personally identifiable information relating to you, including name, address, phone number and e-mail address ("Personal Information") in the following situations:
Information you provide: when you contact us (including by email, phone, via the Website or otherwise), subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives or promotional events, complete a questionnaire or competition entry form or submit a job application form.

Information collected automatically using "cookies": whenever you interact with the Website (including when you browse the Website or download information from it) we receive and store certain types of information about your visit using "cookies". We describe how we use "cookies" below.  The information we collect using "cookies" includes information  which identifies the computer you use to access the Website, the date and time of your visit and the pages you visit).

Information from other sources: we receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureaus and sources we use to process payments).

How do we use the information we collect?

We will only use your Personal Information for the purpose(s) for which you provide it to us including for example to:
- respond to your enquiries, provide you with updates on our services and details of promotional events;

- process orders and payments and arrange delivery of items;

- communicate with you regarding orders, promotions and market research initiatives;

- update our records and maintain any account information you may have with us;

- prevent or detect fraud or abuses of our Website;

- enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you;

- process job applications.

We only share your Personal Information with companies forming part of the Hobbs group and our appointed carriers, sub-contractors and distributors. We only share your Personal Information with other entities as described below.  We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Policy: 

Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Updates and Promotional offers: if you have consented in advance we send you updates and information on our promotional offers.  These may include joint promotions with our business partners. If you no longer want to receive such offers, please notify us by emailing us at privacy@hobbs.co.uk ".

Business transfers: in any corporate transactions (e.g. buying or selling of businesses, stores or business units) Personal Information is generally one of the transferred assets.

Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.

If we have to transfer your Personal Information to countries outside the European Union (the data protection laws of which may differ from those applying in the European Union) we will ensure it is treated with the same levels of protection as apply in the European Union. By supplying us with your  Personal Information in you expressly agree to us transferring your Personal Information in this way.

Collection of information by third party sites

Our Website may contain links to other websites whose information practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites.

How do we protect your information?

We employ security measures to prevent unauthorized access to Personal Information we collect from you.
All personal customer information is stored within a robust secure environment and without exception, our practice is that no data is ever provided to third parties.

Please note that email correspondence with us is in free format text and cannot be encrypted.  Accordingly please do not send any sensitive information such as credit card details or passwords via email.

"Cookies"

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.  A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
When you visit our Website we send you a cookie. Cookies may be used in the following ways:

- To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).

- To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

Two types of cookies may be used on the Website; "session" cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site and "persistent" cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Disabling / Enabling Cookies

You can accept or decline "cookies" by modifying the setting in your browser for further details on how to do this please visit "http://www.allaboutcookies.org".  Please note that if you disable "cookies" you may not be able to use all the features of our Website.
Revisions to this Privacy Policy
We reserve the right to update or revise all or any part of this Privacy Policy from time to time.  A copy of the current Privacy Policy will be posted on our Website and we encourage you to check it from time to time.  The version of the Privacy Policy which is current at the time you supply Personal Information to us applies to our treatment of your Personal Information.
How to Contact us
If you have any questions about this Privacy Policy or how we use your Personal Information or if at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at privacy@hobbs.co.uk ".
Controller of Your Information
Information which you provide to us or which we gather from the Website or in the course of providing services to you is controlled by Hobbs Limited trading as "Hobbs".
Registered in England: 01577740

Registered office: Milton Gate, 60 Chiswell Street, London, EC1Y 4AG, United Kingdom.

VAT Number: 393 824 029

Hobbs is a registered trade mark of Hobbs Limited.