How we deliver
Free UK standard delivery for orders over £150.
We deliver by courier to addresses in the United Kingdom (which we define as England, Wales, Scotland, Northern Ireland, and all off-shore islands except the Channel Isles). We deliver, under separate tariffs, to the Channel Islands, the Republic of Ireland and to over 50 international destinations. We also offer free delivery to selected Hobbs stores in the UK.
In the case of deliveries by courier, you may choose a delivery address which is different to your billing address.
A signature confirming receipt is required for delivery. If there is no-one available at the delivery address to accept the order, the courier will leave a card asking you to arrange collection from your nearest depot, or to arrange a re-delivery.
- UK, International and Channel Island delivery charges and times
£GBP Delivery Times and Info UK Collect from Store FREE Allow up to 3-5 working days UK Next Day delivery* 6.00 Order before 4pm Monday-Thursday UK Standard delivery 4.00 or Free
Free for orders over £150.
Allow 3-5 working days.
UK Saturday delivery* 6.00 Order before 4pm Friday Europe Zone 1 12.00 Allow up to 10 working days Europe Zone 2 16.00 Allow up to 10 working days International: Rest of World 20.00 Allow up to 10 working days Delivery to Channel islands 4.00 Allow up to 5 working days
Free UK standard delivery for orders over £150!
To find out about our Christmas delivery schedule click here
*Please note that this service is only available to addresses in the UK mainland. This excludes postcode areas beginning BT, GY, G83, HS, IM, IV, JE, KW, ZE, AB, DD, FK, KY also KA27-28, PA20-88, PH19-44 and PH49-50. Regrettably, we do not deliver to BFPO addresses.
We currently offer international shipping to the following destinations:
• Europe Zone 1 - £12.00 (Eire, Belgium, Luxembourg, Netherlands, Austria, Monaco and France)
• Europe Zone 2 - £16.00 (Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia, Spain, Switzerland and Turkey)
• International: Rest of World - £20.00 (Bahrain, Canada, China, Hong Kong, Israel, Japan, Jordan, Kuwait, Lebanon, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Ukraine and United Arab Emirates)
For Europe Zones 1 and 2 orders, your order will be dispatched promptly and delivered within 5 -10 working days. For the Rest of the World please allow up to 10 days.
Germany, USA, Australia and New Zealand
We deliver to these countries from separate websites. If you would like to ship your order to any of these countries please select the country from the options in the navigation at the top of the website. You can then see local currency pricing, delivery costs and times.
For our full terms see International Delivery Terms and Conditions
When our carrier collects your parcel from us for delivery, you will receive an order despatch email with a unique tracking link. Please use this to check on the progress of your existing order.
- Tracking your order
To track your delivery visit http://dm.metapack.com/metatrack/ and enter the delivery reference emailed to you upon despatch of your order.
We are currently trialling an improved delivery service: you may receive an email from our carrier regarding the delivery of your order.
- Customer feedback
We look forward to receiving your orders and would welcome feedback on your delivery experience. To give us feedback or if you have any enquiries please contact email@example.com