Hobbs' Returns Policy

RETURNS INFORMATION

If you’re not completely satisfied with your order you can return it to us within 14 days using one of these methods: 
 
UK returns to a Hobbs store – refunds processed immediately
Free UK returns by Collect+ – refunds processed within 7 working days
Free UK returns by post – refunds processed within 10 working days
International returns by post – refunds processed within 10 working days
 
RETURNS TO A HOBBS STORE

You can return your order for a refund or exchange with your completed Delivery Receipt to any standalone UK store (excluding Hobbs’ Outlet Stores). In the absence of your Delivery Receipt, we will issue a credit note for the last known price.

Hobbs Outlet Stores can only refund or exchange items purchased in an outlet store and Hobbs Clearance Stores are unable to offer any refunds or exchanges.
 
For orders placed on a Hobbs’ tablet in a Hobbs' store, you are welcome to return your order to any of our standalone UK stores. Unfortunately you cannot return your order via Royal Mail or Collect+.
 
Refunds will only be issued to the credit, debit or Hobbs Gift card originally used to make payment. Orders paid for via PayPal cannot be returned to a Hobbs store and should be returned by post or Collect+ (using the pre-paid label found in your order's packaging) for a refund to your PayPal account.
 
Items returned to concessions within department stores may only be exchanged for other goods. We regret that branches of John Lewis Partnership, independent retailers and franchise stores are unable to accept returns when purchased directly from Hobbs.
 
FREE UK RETURNS BY COLLECT+
Using Collect+ you can return your parcel to your local Collect+ drop point in the UK or Northern Ireland. There are Collect+ drop points in over 5,500 stores across the UK, most of which are open until late, 7 days a week, so you can return your items at a time and a place that suits you.
 
• Please enclose your completed Delivery Receipt and pack your return securely
• Complete the Collect+ returns label included with your delivery and attach it to your parcel. If you have lost your label you can print a new one at www.collectplus.co.uk/hobbs (you’ll need your order reference number)
• Take your parcel to one of over 5,250 stores offering Collect+
• You’ll receive proof of postage and a code to track your return online
• Find your nearest Collect+ store by texting COLLECT and your postcode to 84555* or by visiting www.collectplus.co.uk/hobbs.
 
*Texts are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms.
 
Refunds will be issued to the credit, debit, gift card or PayPal account originally used to make payment. Please allow up to 7 working days for the refund to reach your account. Please note that we are unable to arrange exchanges via this service.
 
FREE UK RETURNS BY POST
Please enclose your completed Delivery Receipt, and pack your return securely. Affix the pre-paid postage returns label, which is enclosed in your order, and send your return via the Royal Mail.
 
Please remember to ask the Post Office for your proof of posting certificate and keep it for your reference until you have received your refund. The Post Office will stamp this and should supply a tracking reference number to prove the item(s) has been returned. Without this we cannot process a refund if we do not receive the returned order. As long as the returns label provided in your order’s packaging is used, then this return is completely free of charge within the mainland United Kingdom.
 
Refunds will be issued to the credit, debit, gift card or PayPal account originally used to make payment. Please allow up to 10 working days for the refund to reach your account. Please note that we are unable to arrange exchanges via this service.
 
RETURNS OF INTERNATIONAL ORDERS

Unfortunately, we are currently unable to offer free returns for our international customers. If you are returning an item from outside of the UK, the items will need to be sent at your own cost and risk within 14 days of receipt.

Your international returns checklist:
• Pack your items securely
• Enclose this Delivery Receipt
• Use a registered or trackable postal service - we are not liable for returned goods which are not received
 
Return your items to:
 
International Returns Department
Hobbs Distribution Centre
26 Oliver Business Park
Oliver Road
Park Royal
London
NW10 7JB
United Kingdom
 
Refunds will be issued to the credit, debit, gift card or PayPal account originally used to make payment. Please allow up to 10 working days for the refund to reach your account. Please note that we are unable to arrange exchanges via this service.
 
If your order was delivered to Germany, America, Australia or New Zealand please select the relevant country from the options in the navigation at the top of this page and follow the returns instructions on our international websites.
 
FAULTY OR DAMAGED ITEMS

When in line with the above terms in the event that a recipient of a gift item wishes to return that item we will be happy to issue credit vouchers to the appropriate value of the gift or exchange the item in any standalone Hobbs store. Please note that we are unable to offer this service at Hobbs concessions within department stores or other outlets.

Where an online purchase was made with a gift card, the original gift card will be credited with the refunded amount. If two payment methods were used, the amount paid via gift card will be refunded before the other payment methods. Please retain the gift card used to purchase your items in case you need to return them.

GIFTS

When in line with the above terms in the event that a recipient of a gift item wishes to return that item we will be happy to issue credit vouchers to the appropriate value of the gift or exchange the item in any standalone Hobbs store. Please note that we are unable to offer this service at Hobbs concessions within department stores or other outlets.

Where an online purchase was made with a gift card, the original gift card will be credited with the refunded amount. If two payment methods were used, the amount paid via gift card will be refunded before the other payment methods. Please retain the gift card used to purchase your items in case you need to return them.
 
FURTHER INFORMATION

You have the right to cancel your contract within 14 days, beginning the day after your order is delivered (with the exception of the items listed below). If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, this must still be within the 14 day period. For your convenience, you can use the cancellation form here.

The easiest way to return your goods is to follow the instructions above. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
If you have purchased an order using a gift card a refund will be applied to the gift card before any other payment methods used on your order. Please retain your gift card as any refund will be applied to the card used in the original purchase.
 
We regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
 
• Hobbs Gift Vouchers
• Earrings
• Tights or other items of nylon clothing which become distorted when worn
• Lingerie
• Sleepsuits
• Swimwear
 
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.