Returns are free of charge within the United Kingdom, and you have a choice of three methods: returning to a Hobbs store, via Royal Mail or using our new Collect+ service.
If you are unsatisfied with your purchase, you are welcome to return any items ordered (with the exception of the items listed below and Hobbs Gift Vouchers) within 14 days, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
For reasons of hygiene, we regret that we are not able to exchange or offer you a refund if you decide you no longer want items which by their nature cannot be returned once they have been dispatched, including:
- pierced earrings
- items of nylon clothing which become distorted when worn
- sleepsuits with hygiene strips
- hats and other headwear
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions please contact our Customer Services team.
- Returns to Hobbs Stores
Return your goods for refund or exchange with your completed Delivery Receipt and a copy of your Order Receipt email to any free-standing UK store (with the exception of our Outlet stores - see Store Locations for address details). In the absence of your Order Receipt, we will issue a credit note for the last known price. Refunds will only be issued to the credit or debit card originally used to make payment. Items returned to concessions within department stores may only be exchanged for other goods. We regret that branches of John Lewis Partnership, independent retailers and franchise stores are unable to accept returns.
Orders paid for via PayPal cannot be returned to a Hobbs store and should be returned by freepost for a refund to your PayPal account.
- UK Returns via Collect+ or Royal Mail
Collect+: By using Collect+ you can return your parcel to your local Collect+ drop point in the UK or Northern Ireland.
There are Collect+ drop points in over 4500 stores across the UK, most of which are open until late, 7 days a week, so you can return your items at a time and a place that suits you.
Please enclose your completed Delivery Receipt and pack your return securely.
- Complete the Collect+ returns label included with your delivery and attach it to your parcel. If you have lost your label you can print a new one at www.collectplus.co.uk/hobbs (you’ll need your order reference number).
- Take your parcel to one of over 4500 stores offering Collect+.
- You’ll receive proof of postage and a code to track your return online.
- Find your nearest Collect+ store by texting COLLECT and your postcode to 84555* or by visiting www.collectplus.co.uk/hobbs.
*Texts are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms.
Royal Mail: Please enclose your completed Delivery Receipt, and pack your return securely. Affix the postage paid returns label, which is enclosed in your order, and send your return via the Royal Mail.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference until you have received your refund. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot process a refund if we do not receive the returned item(s). As long as the returns label provided is used, then this return is completely free of charge within the mainland United Kingdom.
If you have any queries please contact Customer Services, quoting your order reference.
Refunds will be issued to the credit or debit card originally used to make payment. Please allow up to 10 working days for the refund to reach your account. Please note that we are unable to arrange exchanges via the courier service.
Orders paid for via PayPal cannot be returned to a Hobbs store and should be returned by freepost (UK only) for a refund to your PayPal account: Returns Policy.
- Returns of International Orders
If an item you have purchased is unsatisfactory, you can return it within 14 days of receipt for refund of the cost of your goods, following the instructions, and to the address, enclosed with your order.
Please note that the goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We are not liable for returned goods which are not received. Items must be returned in perfect condition.
We regret we are unable to offer a free returns service for orders delivered outside of the UK.
- Faulty or Damaged Items
If the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund.
We ask that you return the damaged or faulty items to us, using registered post - we will reimburse the reasonable costs you incur in doing so if you are in the UK (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment method used to make the original purchase.
When in line with the above terms in the event that a recipient of a gift item wishes to return that item we will be happy to issue credit vouchers to the appropriate value of the gift or exchange the item in any free-standing Hobbs® store. Please note that we are unable to offer this service at Hobbs® concessions within department stores or other outlets.